Terms and Conditions NOLA Laundry Services
NOLA Laundry Services is pleased to provide professional laundry services to you (“you” or the “customer”), subject to your compliance with and acceptance of the terms and conditions set forth below. Please read the following provisions carefully. Your use of the NOLA Laundry Services indicates your agreement to be bound by the terms and conditions contained herein. By signing up for laundry services, you agree that you will be automatically signed up for the next semester or next term. Cancellations of the next semester or next term laundry service can occur at any time without penalty to you if you notify info@nolalaundryservices.com fourteen (14) days before the start of your service for the next semester or next term with no penalty. If you do not so agree, you should inform us and cease using the service immediately. This agreement is strictly between NOLA Laundry Services and its customers and does not in any way constitute or imply any relationship with any other parties.
Delivery Schedule
The On-Campus Laundry customer will receive a once-a-week laundry service cleaning during a pre-agreed drop-off and pick-up time. Any changes to this time are welcome provided we receive at least a one (1) week advance notice through e-mail. Drop off is available 24/7 at our drop depository at Warren Residence at Tulane University and must be done before 1 pm on your scheduled day. Pick-up is available anytime Monday through Friday after 4 pm each day. Clean clothes will be processed the next day that you drop them off and will be available for pick up within 48 hours after the dirty laundry is dropped off. Members off-campus will have their pick up and drop off times confirmed through e-mail and a nominal fuel surcharge and delivery fee may be invoiced per month to the credit card on file. NOLA Laundry Service is not responsible for the customer failing to meet the scheduled drop-off and pick-up times. If the customer does miss their time, they will be able to drop off their clothes the following business day. If the customer misses their week entirely, they will be able to double up their laundry the following week. If the pre-arranged schedule needs to be changed, customers must notify us by e-mail for a better time to drop off and pick up. It is the customer’s responsibility to make sure that our employees are able to gain access to their laundry if we do an off-site pick-up. NOLA Laundry Service will not be responsible for any laundry left unattended.
Procedure and Terms
NOLA Laundry Services will provide the customer with laundry bags and will mark them for easy identification. NOLA Laundry Services reserves the right not to pick up items that are not in these bags but may decide to pick up such items at its sole discretion. The customer agrees not to include any of the following that is in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for handwashing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of NOLA Laundry Services or its customers. NOLA Laundry Services is not responsible for, and shall not pay for, any loss, damage, or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her NOLA Laundry Services laundry bag is in the possession of a NOLA Laundry Services employee or dropped off in the 24-hour access chute.
Missed/Unattended Delivery or Pick Up
If a laundry service customer misses their weekly drop-off of dirty laundry, the customer will forfeit the unused laundry service for that week and will not be reimbursed. If there are extenuating circumstances such as an illness, injury, or a family emergency that causes a missed drop off of dirty laundry, please email us at cleanerama@gmail.com before the next week starts to let us know of your situation. We will evaluate the requests and restore unused weeks if a valid situation occurred. Missed weeks of laundry service do not carry over from one semester to another semester or from week to week.
Payment
The customer must pay the agreed-upon charges prior to service. Services that have been paid for but go unused do not carry over from semester term to semester term. NOLA Laundry Services will not provide a refund for any under-utilization of services. Except as described in the below paragraphs, all sales are final and all payments are non-refundable. In the event that the customer’s NOLA Laundry Services weekly laundry bag weighs more than he/she paid for, a fee of $2.49 will be charged for each additional pound. If items are Air Dried and/or Hand Washed when the customer has not paid for that service in their laundry plan, the charge will be $2.00 per item. In the event NOLA Laundry Services picks up the customer’s laundry more than once per week, the customer will be charged $25 for each additional pickup. The customer hereby grants NOLA Laundry Services the right to withhold the customer’s clothing until payment is made for the excess laundry or pickup. NOLA Laundry Services reserves the right to charge a payment for excess laundry or pickup to the customer’s credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by NOLA Laundry Services to notify the customer that such payment is due, or if NOLA Laundry Services is not able to reach the customer within thirty (30) days. Customers will automatically be signed up for the next semester or next term unless otherwise notified at info@nolalaundryservices.com.
Refunds
A customer who has signed up for a one-semester or academic year plan will have the right to cancel his or her contract within seven (7) days of initially signing up for NOLA Laundry Services service and receive a full refund. In the event of a natural disaster, government shutdown, university closure, etc. where services are interrupted or stopped, there shall be no refunds but a pro-rated credit will be issued for the next semester. Except as provided in the next paragraph, after such seven day period, NOLA Laundry Services shall have no obligation to refund any amounts paid by the customer, but it may choose to do so at its sole and absolute discretion. If NOLA Laundry Services agrees to pay a refund after such seven day period, NOLA Laundry Services will refund the amount paid by the customer less (i) a twenty percent (20%) processing fee which includes credit card fees, laundry bag, and administrative fees, less (ii) $25 for each week, since the customer signed up for the initial service and less (iii) any cleaning credits that were used regardless of whether the laundry service has been used.
A customer who had signed up for a full academic year will have the right to cancel his or her contract for the next semester or next term by notifying NOLA Laundry Services at least fourteen (14) days prior to the beginning of such second semester or next term. NOLA Laundry Services shall have no obligation to provide a refund for the next semester or next term if notice of cancellation is received later than fourteen (14) days prior to the beginning of the next semester or next term and would be subject to the above-mentioned refund restrictions.
Use of Third-Party Service Providers
NOLA Laundry Services or its associates will deliver the customer’s items to and from a laundering and dry-cleaning service of NOLA Laundry Services choice. NOLA Laundry Services reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. NOLA Laundry Services is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third-party outsourcers, or service providers.
Inventory / Special Instruction Sheets
Inventory / Special Instruction Sheets for each pickup are available at www.nolalaundryservices.com. Inventory / Special Instruction Sheets are to be used for the sole purpose of keeping track of items. NOLA Laundry Services, in its sole discretion, may choose not to fulfill requests put on Inventory / Special Instruction Sheets. All information provided on the Inventory / Special Instruction Sheets by the customer shall be accurate in every way. NOLA Laundry Services is not responsible for any items not listed on the Inventory / Special Instruction Sheets. The customer agrees to complete an Inventory / Special Instruction Sheet for all items inside the NOLA Laundry Services laundry bag. If any items are left without an Inventory / Special Instruction Sheet, NOLA Laundry Services reserves the right to complete one based on the items inside the bag without notice to the customer. If there is a discrepancy between what is listed on any Inventory / Special Instruction Sheet and the actual items left in the bag, NOLA Laundry Services reserves the right to change the Inventory / Special Instruction Sheet and, based on a careful examination, make the final determination about the actual contents of the bag without notice to the customer. The customer hereby consents to any such changes. NOLA Laundry Services does not consent to the accuracy of any Inventory / Special Instruction Sheet completed by the customer unless confirmed by staff or video surveillance.
Garment Care
NOLA Laundry Service is not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process. We are also not responsible for any damage from a garment that bleeds the first time it was washed if we were not informed on the Inventory / Special Instruction Sheets that it was new. NOLA Laundry Services will not be responsible for any damage that is done to your laundry during normal washing and drying such as buttons falling off, beads coming loose, seam coming undone, etc. Because we are professionals, we use industry-standard practices and handle all clothing with reasonable care. Inherent manufacturer defects, weak material, color loss from household chemicals, or previous staining can not be prevented or removed and will not be the responsibility of NOLA Laundry Services. NOLA Laundry Services is not responsible for any items labeled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or any other “special care” instructions.
Loss, Damage, and Storage
In the rare instance that your garment is lost or damaged by NOLA Laundry Services, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but NOLA Laundry Services, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), NOLA Laundry Services may use the replacement cost of a comparable item currently available. The maximum liability assumed by NOLA Laundry Service is seventy-five dollars ($75.00) per item not to exceed five hundred dollars ($500.00) per order and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute (“IFI”). Although NOLA Laundry Services is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, choose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that NOLA Laundry Services is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after ten (10) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
Items that are left in our possession either with our Summer Linen Storage program or our Laundry Service will be charged a storage fee of $2.00 a day after thirty (30) days when the service ends for each semester period or when the Storage program ends (Move-In Weekend). This fee may be adjusted or waived at the sole and absolute discretion of NOLA Laundry Services and we will not be held liable for any item(s) damaged, lost, or donated to charity after the thirty (30) day time period. It is the responsibility of the customer to contact us in regards to any and all items left in our possession when the semester is over to notify us of any hardship that is preventing pick up of their clothing so the storage fee may be adjusted or waived.
Disclaimer
NOLA Laundry Services’ liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of NOLA Laundry Services liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will NOLA Laundry Services be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages, whether or not NOLA Laundry Services knew or should have known of the likelihood of any such loss or damages. NOLA Laundry Services disclaims all warranties, express or implied, with respect to the services rendered to the customer.
Venue and Choice of Law
Any suit involving any dispute arising between NOLA Laundry Services and the customer may only be brought in the city of Metairie located in Jefferson Parish of the United States District Court for the District of Louisiana, or in any Louisiana State Court having jurisdiction over the subject matter of the dispute or matter. NOLA Laundry Services and the customer hereby irrevocably consent to the exercise of personal jurisdiction and venue by any such court with respect to any such proceeding. These terms of service and the relationship between the parties shall be interpreted, construed, and governed according to the internal laws of the State of Louisiana, without reference to its choice of law rules.